Experience

professional Experience

Prior to my career in IT, I worked in healthcare , specifically physical rehabilitation, for 6 years. I was an Exercise Physiologist for Zarett Rehab in Philadelphia, a Chiropractic Assistant for Atlas Orthogonal Chiropractic in Raleigh, and a Physical Therapy Technician for Professional Physical Therapy in New York City. I had the privilege of developing relationships with co-workers and patients from all walks of life. While in healthcare, I developed the ability to collaborate within a team, efficiently explain complex information, and never be satisfied with mediocre results. I quickly realized that the progress of my patients was directly correlated with my ability to be an effective communicator, dedicated to their rehabilitation process, and being someone who always seeks ways to improve. Six years later, that mindset has led me to pursue an entirely different career path. The development, experience, and mentors are the reason this website exists and the reason I will continue improving throughout my career.

Technical Consultation Agent | Geek Squad

November 2024 - Present

Geek Squad is a subsidiary of Best Buy providing on-demand technical support for consumers. The role is similar to a Level 1/2 Help Desk position. My day consists of meeting with clients requesting support for their PCs, laptops, phones, tablets, and other miscellaneous technology. Regarding PCs and laptops, I mainly use Windows Utilities such as:

Task Manager
Disk Cleanup
Event Viewer
Device Manager
PowerShell

Often clients will come in with vague concerns such as a "sluggish system" or "I don't know what happened," so investigation and purposeful troubleshooting strategies are key to resolving issues. From a security perspective, Social Engineering attacks are very common. In these situations, my goal is to educate clients on the popular tactics nefarious individuals use. I also educate them on how to identify dangerous links and malicious websites. I will also help them configure antivirus software and explain to them what it does, and does not do.

Internship Experience

Tobyhanna Army Depot

Department of Defense Intern

My experience with the Tobyhanna Army Depot was immensely beneficial to my professional development. I had the privilege of observing a multitude of departments such as: Cybersecurity, Networking, Quality Management, System Integration, Production Management, and Business Analytics. Within each department, I met individuals who were dedicated to their careers and who were willing to share their knowledge with me. As it relates to my career goals, the time I spent with the Networking and Cybersecurity teams were significant. With the Networking team, I was able to observe the depot's physical and logical network infrastructure, their data center, and how they operate on a day-to-day basis. With the Cybersecurity team, I learned about the importance of implementing policies, ensuring compliance with STIGs (Security Technical Information Guides), and minimizing risk within a government entity.

Underdog Cyber defense

Client Success Apprentice

My time with Underdog Cyber Defense has propelled me forward in an immense way. I was given the opportunity to experience first hand what it takes to be an Information Technology professional. Their infrastructure was truly all encompassing, allowing me to gain valuable experience on a multitude of IT/Cybersecurity concepts, such as:

Remote Monitoring Management Software
Incident Response
Endpoint Detection and Response
Antivirus Software
Active Directory Management
Email Management
Security Information and Event Management
Patch Management
Help Desk Ticketing Platforms

The team at Underdog Cyber Defense truly welcomed my curiosity and allowed me to grow as an aspiring IT professional. I have come out of this experience with a deeper understanding of networking, client relations, the importance of security software, and a desire to continue the journey.

MIAC Analytics

Information Systems Intern

This was my first experience working in a hybrid environment, with much of my work being done remotely. I became part of the Technology Support Group team who is responsible for managing, responding to, and solving a multitude of support tickets. We met multiple times a week to align on company goals, provide visibility on tickets, and address concerns. My time there aligned with the roll out of their new work-from-home policy which I became an integral contributor of. By the conclusion of the program, I had ensured the compliance of 30 employees state-side and internationally. The tools and concepts I directly worked with:

Remote Monitoring Management Software
Endpoint Detection and Response
Antivirus Software
Microsoft Azure
Microsoft Teams
Remote Desktop Protocol
Compliance

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